Standard Terms & Limited Warranty
Standard Terms & Limited Warranty
Payment is due in full prior to shipping and will be charged to a credit card to be held on file.
Remake Policy
DENTAL RESTORATIONS ARE NON-REFUNDABLE
We guarantee that restorations have been manufactured according to the Doctor’s prescription, are free from defects in materials and workmanship, and fit models produced from the patient data submitted. In the rare instance that a request for remake is made due to manufacturer error said request must be received within 60 DAYS of invoice date. We reserve the right to correct any manufacturing defect by providing a remake at no charge. In the event that these defects cannot be corrected, a credit will be issued towards future work. Prior to issuing a credit ALL models and parts used during fabrication must be returned to 3D DDS within 60 DAYS of invoice for inspection to determine eligibility for free remake or issuance of credit.
Any remake request made after 60 DAYS of invoice will be treated as a new case. Any remake request made after a case is determined ineligible will be treated as a new case.
The following circumstances are ineligible as a warranty remake.
- Shade changes
- Material change
- We identify a potential problem, offer an alternative option to mitigate the problem and that solution is declined.
- We identify possible problems with scan data, margins, bite, etc. that may affect the final outcome and Doctor requests delivery of treatment AS-IS.
- Cases submitted for DESIGN ONLY or PRODUCTION ONLY or any circumstance where we do not have access to identify potential problems or where we identify a potential problem and Laboratory requests delivery of treatment AS-IS.
This warranty is exclusively for your benefit, is not transferable and does not extend to any patients. You agree to pay for all other costs of adjustment, repair and replacement of a device, unless otherwise covered by warranty. The lab explicitly disclaims all implied warranties, and unless prohibited by law, the lab WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGES ARISING FROM THE USE OF A DEVICE, WHETHER DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL, regardless of the theory asserted, including warranty, contract, negligence or strict liability. You further specifically agree that the lab will not be responsible for any "chair time" or loss of "chair time." If such disclaimer is not permitted by law, the duration of any implied warranty is limited to 90 days from the date of delivery. In the event of a dispute and absent an amicable resolution the parties mutually agree to waive class actions in favor of mandatory individual arbitration of claims under this limited warranty in and in accordance with the laws of Georgia and the Federal Arbitration Act (“FAA”) to the maximum extent permitted by law. The lab does not guarantee the performance of independent carriers used to transport the devices. If any provision of this warranty shall be held to be invalid and unenforceable, the remainder of this warranty shall not be affected.
Notwithstanding the above, you understand and agree that 3D DDS will not be liable to you for any direct, indirect, incidental, special, consequential or exemplary damages resulting from or in any way connected to your relationship with the 3D DDS, whether foreseeable or not and however caused to the maximum extent permitted by law. You agree in any event that the lab’s total liability to you for any or all of your losses or injuries from the lab’s acts or omissions, regardless of the nature of the legal or equitable claim, shall not exceed the amount paid by you to the lab for the device(s) at issue.