3ddd

3D Printer Support

INITIAL SETUP

Assistance with setup, installation and integration of existing and new
equipment and software. As practicable, setup may provide specific workflows, parameters and/or files to ensure proper communication between systems.

Up to four (4) hours of Initial Training by phone, remote PC login and video conference for:

  1. Proper operation of equipment
  2. Proper use of nesting software
  3. Post processing techniques
  4. Polishing and finishing techniques if necessary
  5. Proper maintenance
  6. Shortcuts, tips and tricks, as available Note: Additional Initial Training may be obtained at $175/hour two (2) hour
    minimum.

TECHNICAL SUPPORT

Ongoing Technical Support and Services for Client’s 3D printer maintained and in good working order, includes:

Phone, remote PC login and video conference support for:

  1. Design parameters
  2. 3D printing preparation
  3. Software
  4. Printer
  5. Post processing
  6. Curing
  7. Polishing

Ongoing Technical Support and Services is limited to 12 hours per calendar quarter with excess time billed at rate of $175/hour (half hour increments after the first hour).

 

 

EMERGENCY SERVICE

Emergency Support and Services include:

  1. 3D DDS will facilitate warranty claims and part procurement
  2. 3D DDS will assist in repairs via phone, if possible.
  3. Time spent on Emergency Support is chargeable against time available for Ongoing Technical Support and Services.
  4. In the event Client’s 3D printer cannot be repaired onsite, 3D DDS shall either provide a replacement/loaner unit, if available, or finished products at competitive prices while Client’s printer is repaired.

Note: All parts, consumables, labor, and shipping costs associated with Client’s 3D Printing System are the responsibility of the client.

PHROZEN has entered into a significant agreement with 3D DDS to offer new equipment training and set up services as well as continued design support for dentists and labs, at a significant discount for those clients who purchase PHROZEN Sonic, PHROZEN Sonic 4K XL and/or the PHROZEN Sonic Transform 3D printers

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